Glass West takes the safety of our customers and employees seriously while we fulfill the important role in the community of providing safe, effective window repair and replacement service. With that in mind, we are implementing additional procedures to address the concern regarding the Coronavirus (COVID-19) to limit initial exposure to the virus and further contamination to others.
Steps We’re Taking During the COVID-19 Outbreak
Upon our arrival, our technicians will introduce themselves but have been instructed not to shake hands. They will also avoid sharing pens, handling credit cards, or passing along their business cards to you. Gloves will also be worn as an additional safety measure.
With your permission, we would like to wash our hands in your sink before beginning work and again upon completion of our service effort.
We are asking our employees to stay home if they are ill and ask our customers to consider re-scheduling their appointments if they are experiencing symptoms on our scheduled day of service.
We are closely monitoring updates from the Center for Disease Control and the World Health Organization and will consider adjusting our policies as needed.
We appreciate the opportunity to provide service in your home or business, and we thank you for your patience and loyalty. We remain dedicated to providing you the same great service that Glass West is known for!
What to Expect During Your Service Appointment
According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following measures and precautions.
- When our window technician arrives, he will not shake hands or make direct contact with anyone in your home. We ask that you follow CDC recommendations and maintain a 6 foot distance between you and our technician.
- Before we get started, our technician will request to wash his hands. Please provide a clean sink with warm water and soap.
- Our technician will wipe down all contacted surfaces with your disinfectant of choice before and after service is performed. Please have cleaning supplies available if you want the technician to clean these surfaces.
- At this time, all receipts and other materials will be sent only in a digital format via email. Please be sure to provide your technician with a valid email address.
- Before departing, our technician will request to wash his hands again.
Additional Sanitation Measures
Our technicians will also be following recommended cleaning & sanitation protocols:
- Disinfect tools, computers, and other equipment used after every service appointment.
- Disinfect the inside of their service vehicle at the beginning and end of each workday.
- Disinfect all office equipment including our parts shipping & receiving center each day.
Office Equipment Handling
Although you will only come into direct contact with our service technician, our office staff is also working hard to stay safe and sanitary. To ensure your safety, we’ve implemented a thorough cleaning procedure and can conduct additional cleanings if needed.
What to Do if You’re Sick?
If you’re showing signs of illness, we ask that you contact our office to discuss the next steps for your service appointment. Under certain conditions, we may ask that you postpone your appointment for the CDC recommended quarantine period. Please contact our office to discuss service options.
Window Safety Tips
The coronavirus is especially dangerous due to how long it can live on surfaces. While most flu viruses last only 48 hours, the COVID-19 strain can live up to 9 days on glass, metal, and plastic surfaces. Be sure to properly clean and disinfect surfaces like windows, doors, and handles in your home or business to stay safe.
Social distancing and avoiding large groups of people is the best way to avoid contracting the COVID-19 virus. If you find yourself in a space with others who could be contagious, open the windows to improve ventilation and reduce the risk of infection. Turn on your air conditioning as well to improve the circulation of fresh air.
Get more information about the Coronavirus (COVID-19) from these trusted resources:
World Health Organization: Advice for Public
Center for Disease Control: Prevention
